Thank you for choosing Cosmovictory for your beauty needs! Below are the details of our dispatch policy:
Preparation Time: We strive to ship all orders within 1 to 2 business days following confirmation, applicable from Monday through Sunday for orders confirmed before 12 PM EST.
Delivery Schedule: Your products should arrive within 3-5 business days after dispatch confirmation, from Monday to Saturday, directly to your doorstep.
Our Makeup Bags are made from high-quality PVC material, which is both durable and easy to clean. They are designed to withstand daily use and travel, ensuring that your cosmetics and toiletries are well-protected and organized.
Cleaning your Cosmetics Makeup Caddy is simple! Just remove all the items from the compartments and wipe the surfaces with a damp cloth and mild soap. For tougher stains, you can use a gentle scrub brush. Make sure to dry the caddy thoroughly before placing your items back inside.
Thank you for choosing Cosmovictory for your beauty needs! Below are the details of our dispatch policy:
Preparation Time: We strive to ship all orders within 1 to 2 business days following confirmation, applicable from Monday through Sunday for orders confirmed before 12 PM EST.
Delivery Schedule: Your products should arrive within 3-5 business days after dispatch confirmation, from Monday to Saturday, directly to your doorstep.
Changed your mind? No worries, you can return any product within 30 days from the receipt date. Please inform us at sale@cosmovictory.com to ensure a smooth return process under the following conditions:
The product must be new and unused.
Original manufacturer seals, if applicable, must remain unbroken.
The item must not be damaged due to customer handling or use.
Products must be returned in their original packaging.
For returns under these conditions, please contact us at sale@cosmovictory.com to initiate the process and receive a return label. Return shipping fees are on us! Cosmovictory will process your return within 7 business days upon receipt by our logistics team.
Currently, we are unable to make changes or replacements to products once your order has been placed. We apologize for any inconvenience this may cause.
Yes, you can cancel your order as long as it has not yet been dispatched. Should you need to cancel, please reach out to us through the contact methods listed on our Contact Page.
The refund will be made once your product has been received in our warehouse and inspected by our team. The refund of the Order will be made no later than 7 working days. Refunds will be made using the original payment method.
We're here to help if you receive damaged items. Please take photos of all damaged goods and email them to our customer support at sale@cosmovictory.com. This allows us to inform our warehouse of the error and assist you with a replacement. We're unable to offer a replacement or refund without proper documentation. If you've received a damaged product, please take pictures and contact our customer service team, then await further instructions. Do not discard the product until you have received a response.
If you are not completely satisfied with your purchase, you can return the item to us. Please follow these steps to ensure a smooth return process:
1. Check Return Window: You have 30 days from the date of receiving the item to initiate a return. Make sure your item is returned within this timeframe to be eligible for a refund or exchange.
2. Contact Customer Service: Get in touch with our customer service via email, phone, or through our website. Provide your order number, the item's details, and the reason for the return. We will review your request and if it meets our return criteria, we will provide you with a return authorization and instructions.
3. Prepare the Item for Return: Pack the item securely in its original packaging, including any accessories, manuals, and documentation. Ensure the product is in the same condition as when it was received.
4. Include Return Authorization: Place the return authorization inside the package along with a brief note detailing the reason for return. This helps us process your return more efficiently.
5. Ship the Item: Address the package to our Office Address for Visits and Returns: 1928 Kings Hwy, Brooklyn, NY 11229, USA. For your security, use a traceable and insured shipping method; we are not responsible for items lost during return shipping.
6. Notify Us of the Shipment: After sending the item, please inform our customer service team of the shipment and provide them with the tracking number. This will help us anticipate its arrival and expedite your refund or exchange.
7. Await Confirmation: Upon receiving and inspecting the returned item, we will notify you about the status of your refund or exchange. If your return is approved, we will process the refund.
8. Refund Processing: The refund will be made no later than 7 working days from the date on which the package is received by the logistics team. Approved refunds will be credited back to your original method of payment within 7 business days. Please be aware that it might take additional time for your bank or credit card company to post the refund to your account.
Following these steps will help ensure that your return is handled efficiently and your refund is processed promptly. If you have any questions or require further assistance, please contact our customer service team.
You can get detailed information in the section Return & Refund Policy
If at least 2 days have passed since the expected delivery date, please contact our customer service by email at sale@cosmovictory.com and allow us at least 5 days to investigate the location of the item with the courier service. If we cannot track your shipment after the 5 days of investigation, the shipment will be declared lost, and you will be entitled to a full refund, or we will send a replacement if you wish.