Shinevora 24-Ounce Water Container with Active Cap
Couldn't load pickup availability
Thank you for choosing to shop at www.shinevora.com. Below are the terms and conditions that outline our shipping policy.
Complimentary Shipping: Shinevora is pleased to provide free standard shipping on all orders, with no minimum purchase required. This offer is available to customers in all U.S. states, including Alaska, Hawaii, Puerto Rico, and APO/FPO/DPO addresses. We aim to deliver a seamless shopping experience. Please note that this free shipping applies only to standard delivery methods, and the estimated delivery times listed in our shipping information still apply.
Order Processing Time: Orders are generally processed and shipped within 1 to 2 business days (Monday through Sunday) for orders placed before 12 PM EST.
Delivery Estimates: We anticipate that your order will be delivered within 3-5 business days from the shipping date. Deliveries occur from Monday to Saturday at the shipping address you provide. Please note that we do not deliver to collection points.
While we strive to meet the specified shipping and delivery timelines, Shinevora is not liable for delays caused by unforeseen circumstances or factors beyond our control, such as severe weather or natural disasters.
Shipping Carrier: We use USPS for all deliveries. If you encounter any delays with your shipment, please contact us at Shinevora.com for assistance and further information.
Shipping Confirmation and Tracking: After your order has shipped, you will receive a shipping confirmation email that includes a tracking number. This tracking number should become active within 24 hours.
Order Changes: Once an order has been shipped, it cannot be modified or canceled.
Missing Orders: If the tracking information shows that your order has been delivered but you have not received it, please first contact the delivery service to locate your package. If the issue is not resolved, please email us at support@shinevora.com for further support. If the tracking status has not been updated due to a technical issue and your order cannot be found, please reach out to us for assistance.
Damaged Products: If your items arrive damaged, please take photographs of the damage and email them to support@shinevora.com for evaluation. Keep the damaged items until you receive further instructions on how to proceed.
Contact Information:
Online store “Shinevora”
Company name “COSMOSHOP INC.”
Available from 10 AM to 7 PM EST, every day
Email: support@shinevora.com
Email us, and we'll get back to you within 12 hours. Your questions are our priority!
Phone: +1 (610) 557-9487
Address: 2171 SPRING STREET, HAMILTON, NY 13346, USA
We highly value your thoughts and feedback. Please reach out through our email or via the Contact Us form on our website, and let us help answer any questions you may have.
If you decide to reconsider your purchase, Shinevora offers a 30-day return window starting the day after your product is delivered. To initiate a return, simply contact us at support@shinevora.com, and we’ll ensure the process is smooth and straightforward.
Conditions for Returns:
The item must be in its original, unused state.
Manufacturer seals must remain intact.
The product must be free from damage caused by customer handling or use.
All returns must include the original packaging.
To begin, email us at support@shinevora.com with your return request and reasons for returning the product. Our team will provide a prepaid return label to facilitate your return.
Once our logistics team receives and inspects the item, we will process your refund within seven business days.
Returns Due to Customer Errors:
If you’re returning an item due to an error on your end (e.g., incorrect order, change of mind, or other non-defective reasons), the return shipping cost will be your responsibility, and the original shipping fee is non-refundable. For instructions, please contact us at support@shinevora.com.
Return Address:
To receive the return address and further instructions, please contact us at support@shinevora.com. This ensures a seamless process.
How to Return Your Product:
Verify Eligibility: Ensure the return falls within 30 days of the delivery date.
Contact Support: Provide your order details and reason for return through email, phone, or our website. We’ll verify eligibility and guide you through the next steps.
Package Securely: Repack the item in its original packaging, including all accessories and documentation. The product must remain unused.
Include Authorization: Add the return authorization and a brief explanation for the return inside the package.
Ship Your Item: Use a traceable, insured shipping method. Note that we are not liable for lost packages.
Notify Us: After shipping, share the tracking details so we can monitor the return.
Receive Refund Confirmation: Upon inspection, we will notify you if the return is approved.
Refund Issuance: Refunds will be processed to the original payment method within seven working days of return approval.
For Damaged or Incorrect Items:
If you receive a damaged or incorrect item, notify us at support@shinevora.com within 48 hours of delivery. You can return such items within 30 days for a full refund or replacement without incurring shipping fees.
Order Cancellations:
Orders can be canceled or modified free of charge before the shipping confirmation is sent. Once shipped, our return policy applies.
Lost Shipments:
If your package is delayed (not delivered within two days of the expected delivery date), reach out to customer support. We’ll investigate with the carrier, and if confirmed as lost, you may choose between a refund or replacement.
Refund Details:
Refunds are processed after the item is received and inspected by our team. Once approved, the refund will be credited to your original payment method within seven business days.
For any additional questions about returns or refunds, contact our customer support team.
Customer Support Details:
Online store “Shinevora”
Company name “COSMOSHOP INC.”
Available from 10 AM to 7 PM EST, every day
Email: support@shinevora.com
Email us, and we'll get back to you within 12 hours. Your questions are our priority!
Phone: +1 (610) 557-9487
Address: 2171 SPRING STREET, HAMILTON, NY 13346, USA
We highly value your thoughts and feedback. Please reach out through our email or via the Contact Us form on our website, and let us help answer any questions you may have.